Onsite Customer

Process

Description

One of the few requirements of extreme programming (XP) is to have the customer available. Not only to help the development team, but to be a part of it as well. All phases of an XP project require communication with the customer, preferably face to face, on site. It's best to simply assign one or more customers to the development team. Beware though, this seems like a long time to keep the customer hanging and the customer's department is liable to try passing off a trainee as an expert. You need the expert.

Excerpted from http://www.extremeprogramming.org/rules/customer.html

Firms practicing Onsite Customer

  • Rubaidh

    We did this with one major customer and it worked really well. Rather than having the customer work on-site with us, we took over their board room for the duration of the project. We created our own informative workspace in there, had the customer available whenever we needed him and it saved us a fortune in that we didn't rent an office for 16 months!
    2

  • Pivotal Labs

    2

  • Openminds

    1

  • Eden Development

    We've tried this for one or two projects and it works well having customers in our office frequently, especially when the scope of the project is fuzzy.
    1

  • Solutious Inc.

    1

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